Receptionist Call Handling
Receptionist answers calls with custom greeting and makes non-managed transfers (no introduction, screening). Your Receptionist can answer frequently-asked questions, give directions, and give basic company info.
Filter Message
Every call is filtered, greeted with a custom welcome message, then promptly answered by a live Receptionist, like they were at your location. Callers that don't need to speak with your Receptionist can dial your extension and reach you directly.
Multi-line System
Our high-tech, corporate-style phone system can handle multiple simultaneous calls. It's the ultimate backup! No busy signals, frustrating call-waiting beeps, or going straight to voice mail. Every customer can speak to a live person! All you need is your existing phone number, plus an additional line for reaching you. No additional infrastructure or capital costs!
Call Routing
You can have your Receptionist route all your calls to anyone, anywhere. This routing is flexible and can be based on your schedule?weekends, after hours, traveling, etc. Requires 24 hours notification for changes.
Custom Call Tree
Provide callers with an interactive menu to help them quickly connect with the department or person they are trying to reach. Example: "For Sales please press 1, for Customer Service, please press 2."
"Zero-out" feature
If callers need to reach a live Receptionist at any time during a recorded welcome message, they simply press zero. The Receptionist will answer your incoming call promptly, according to your instructions as if they are your employee.
"Follow me" Option
Incoming calls are forwarded to a number of your choice, such as your home, office or cell. If you are unavailable at the first number, callers are automatically directed to your second number. Callers only dial one number to reach you. Requires a FOS voice mail box.
Conference Calling
Host inbound conference calls for up to 15 phone lines through your Receptionist. Company conference bridge numbers are also available
that you can view on the Internet. You can be notified when you receive new Fax Service - Receive faxes faxes and forward your faxes just like an email. You can also print or save them directly to your computer.
Voice Mail
Customize your own voice mail box. You can be notified when you get new voice mail messages, listen to them on the Internet, and forward them to anyone like an email. 3 voice mail boxes are included (more can be added).
Unified Messaging
One place to check your voice mail and faxes through your existing web browser. No special software is needed! View faxes and listen to voice mail on the Internet from anywhere, anytime! |
